FAQ's

1. What is Fashiglow-up?

Fashiglow-up is your one-stop destination for trendy fashion products, accessories, and more carefully curated to match your style and comfort. We focus on providing premium quality items with excellent customer satisfaction.

2. Where does Fashiglow-up ship from?

All our products are shipped from our trusted warehouses and logistics partners. We ensure quality checks before dispatch to make sure your order arrives in perfect condition.

3. How do I track my order?

Once your order is shipped, you will receive an email containing your tracking number and a link to track your order. If you face any issues, please contact us at support@fashiglowup.shop.

4. What payment methods do you accept?

We accept all major payment methods including Visa, MasterCard, American Express, Discover, and digital wallets like Shop Pay and Google Pay. All transactions are processed securely through encrypted payment gateways.

5. Can I change or cancel my order after placing it?

We start processing your order quickly after it’s placed. If you wish to make changes or cancel, please contact us within 24 hours of placing your order. Once shipped, the order cannot be modified or canceled.

6. What is your return and refund policy?

If your product arrives damaged, defective, or not as described, you can request a return within 30 days of delivery. Once your return is received and inspected, your refund will be processed back to your original payment method within 5–10 business days. Please review our full Return & Refund Policy for more details.

7. What if my package is lost or delayed?

We take every precaution to ensure safe delivery. If your tracking shows no movement or your package is lost, contact us immediately. We will assist you in locating or replacing your order at no extra cost.

8. Do you ship internationally?

Currently, we ship only within the United States. We are working on expanding our delivery network to more countries soon.

9. How can I contact Fashiglow-up?

For any questions, assistance, or feedback, feel free to reach out to us:

Email: support@fashiglowup.shop
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)